Satisfaction Guarantee, Return, and Refunds

Nutrinova wants you to be satisfied with your experience with us so we have made returning or exchanging products easy. If you are dissatisfied with our product, you may return or exchange the unused portion of the product up to thirty (30) days from the date of delivery for a refund:

  • Total refund amount of the Order amount less purchase shipping cost plus return shipping and processing fees of $9.95
  • Product cost amount is valid for refund

To obtain a refund, you must return any unused portion of your order, and the return must be received within thirty (30) days of the date of delivery. Return shipping costs and processing fees will be deducted from the amount refunded. You will not be refunded the cost to ship the products to you.

The following terms apply for all returned items: 

  • To initiate a refund or exchange, contact us by email ([email protected]) or phone (+1-855-447-2853). You will be given details for refund and return shipping.

  • We cannot process or refund packages marked “Return to Sender.” Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Send returns to the address provided: Nutrinova, 165 pleasant Avenue, South Portland, ME 04106

We are not responsible for lost or stolen items. We recommend sending all returned items using some type of delivery confirmation system to ensure proper delivery.

To complete your return, we require a receipt or proof of purchase.


After the shipping department receives your return, it generally takes 5-10 business days to process your refund. Once a return is processed, it can take up to 30 business days for the return to be posted to your account, depending on your financial institution.

To complete your return, we require a receipt or proof of purchase.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +1-855-447-2853.


To return your product, you should mail your product to: Nutrinova, 165 pleasant Avenue, South Portland, ME 04106.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.